FY 23 Approved Budget Book

DEPARTMENT OF EMERGENCY SERVICES - COMMUNICATIONS DIVISION OBJECTIVES & PERFORMANCE MEASURES Department Goal Promote organizational changes in accordance with the DES Career ladder to include active supervision and expense control in the 9-1-1 Ctr. Department Objective Ensure active supervision in the 9-1-1 Center, ensure fiscal balance and proper allocation of funds, and provided career ladder based promotions to ensure efficiency in operations. County Goal(s) Supported

I. Fiscal Balance and Efficiency II. Investing in Our Workforce

Estimated 2023

Measure

Actual 2020 Actual 2021 Budget 2022

Input: Number of Supervisors Number of Dispatchers

5

6

5

6

62

57

51

59

Overtime Spent

$303,290 $462,219 $510,105 $500,000 $450,000 $450,000 $400,000 $500,000

Overtime Budgeted

Minimum # of Staff on Shift for 24 hrs.

29

31

31

34

Output: Number of inbound telephone calls into 9-1-1 Center Number of outbound telephone calls from 9-1-1 Center Total number of Computer Aided Dispatch incidents created

234,652

213,484

229,780

233,000

78,846

102,438

92,159

95,000

297,976

274,064

317,775

320,000

Outcome: Ratio Supervisors to Staff (optimal 1:7)

1 to 12.4 146,710

1 to 9.5 (12,219)

1 to 10.2 (110,105)

1 to 10

Overtime Difference

—

Explanation and Analysis of Performance Measures In order to ensure fiscal balance and efficient operations we must ensure proper funding and staffing are maintained within the Emergency Communication Center to handle incidents.

487