FY 24 APPROVED OPERATING BUDGET

DEPARTMENT OF EMERGENCY SERVICES Emergency Communications Center Index #222100

ORIGIN/PURPOSE: Two-thirds of the employees of The Harford County Department of Emergency Services staff the 9-1-1 center. They are responsible for answering emergency and non-emergency calls for service 24 hours a day, 365 days a year and dispatches police, fire, EMS and law enforcement. The 9-1-1 Center employs a highly trained staff using the latest in technology in order to maintain our high commitment to public safety. It is our goal to provide a high level of customer service to the public and First Responders and maintain customer satisfaction at an extraordinary level.

FY 24 GOALS: TO DEVELOP NEEDS AND IMPLEMENTATION PLAN FOR NEXT GENERATION 911 (NG911)

TO INVESTIGATE AND DEVELOP A PLAN FOR SINGLE SITE 911 CALL PROCESSING AND POTENTIAL DISPATCH CONSOLIDATION TO PURSUE A RADIO AND TELEPHONE QUALITY ASSURANCE PROGRAM TO COINCIDE WITH OUR CURRENT PROTOCOL QUALITY ASSURANCE PROGRAM TO ACHIEVE AND MAINTAIN ANSWERING 90% OF ALL 911 CALLS WITHIN TEN SECONDS AND ANSWER 95% OF 911 CALLS WITHIN 20 SECONDS TO PROMOTE ORGANIZATIONAL CHANGES IN ACCORDANCE WITH THE DES CAREER LADDER TO INCLUDE ACTIVE SUPERVISION AND EXPENSE CONTROL IN THE 911 CENTER ALL FUND SUMMARY:

ORIGINAL BUDGET FY 23

EXECUTIVE PROPOSED FY 24

AUDITED FY 21

AUDITED FY 22

ENACTED FY 24

SUMMARY BY CHARACTER: 10 PERSONAL SERVICES 20 CONTRACTUAL SERVICES 30 SUPPLIES AND MATERIALS 40 BUSINESS AND TRAVEL

6,597,361

6,903,081

8,389,498

10,002,180

10,002,180

396,721 17,630

338,283 19,579 11,261

892,000

892,000

892,000

9,000

7,000

7,000

4,039

15,870

38,800

38,800

70 MISCELLANEOUS

0 0

0 0

7,714

7,714

7,714

80 INTER-GOVERNMENTAL

0

0

0

GRAND TOTAL

7,015,751

7,276,772

9,314,082

10,947,694

10,947,694

FUNDING SOURCE: 11 GENERAL

7,015,751

7,276,772

9,314,082

10,947,694

10,947,694

473