Harford County, Maryland FY 24 Proposed Operating Budget

DEPARTMENT OF EMERGENCY SERVICES Emergency Communications Center Index #222100

ORIGIN/PURPOSE: Two-thirds of the employees of The Harford County Department of Emergency Services staff the 9-1-1 center. They are responsible for answering emergency and non-emergency calls for service 24 hours a day, 365 days a year and dispatches police, fire, EMS and law enforcement. The 9-1-1 Center employs a highly trained staff using the latest in technology in order to maintain our high commitment to public safety. It is our goal to provide a high level of customer service to the public and First Responders and maintain customer satisfaction at an extraordinary level.

FY 24 GOALS: TO DEVELOP NEEDS AND IMPLEMENTATION PLAN FOR NEXT GENERATION 911 (NG911)

TO INVESTIGATE AND DEVELOP A PLAN FOR SINGLE SITE 911 CALL PROCESSING AND POTENTIAL DISPATCH CONSOLIDATION TO PURSUE A RADIO AND TELEPHONE QUALITY ASSURANCE PROGRAM TO COINCIDE WITH OUR CURRENT PROTOCOL QUALITY ASSURANCE PROGRAM TO ACHIEVE AND MAINTAIN ANSWERING 90% OF ALL 911 CALLS WITHIN TEN SECONDS AND ANSWER 95% OF 911 CALLS WITHIN 20 SECONDS TO PROMOTE ORGANIZATIONAL CHANGES IN ACCORDANCE WITH THE DES CAREER LADDER TO INCLUDE ACTIVE SUPERVISION AND EXPENSE CONTROL IN THE 911 CENTER ALL FUND SUMMARY:

ORIGINAL BUDGET FY 23

EXECUTIVE PROPOSED FY 24

AUDITED FY 21

AUDITED FY 22

CHANGE FY 24 VS FY 23

SUMMARY BY CHARACTER: 10 PERSONAL SERVICES 20 CONTRACTUAL SERVICES 30 SUPPLIES AND MATERIALS 40 BUSINESS AND TRAVEL

6,597,361

6,903,081

8,389,498

10,002,180

1,612,682

396,721 17,630

338,283 19,579 11,261

892,000

892,000

0

9,000

7,000

(2,000) 22,930

4,039

15,870

38,800

70 MISCELLANEOUS

0 0

0 0

7,714

7,714

0 0

80 INTER-GOVERNMENTAL

0

0

GRAND TOTAL

7,015,751

7,276,772

9,314,082

10,947,694

1,633,612

FUNDING SOURCE: 11 GENERAL

7,015,751

7,276,772

9,314,082

10,947,694

1,633,612

351