FY 25 Harford County Approved Operating Budget

DEPARTMENT OF EMERGENCY SERVICES Emergency Communications Center Cost Center 222100

ORIGIN & PURPOSE: Employees of the 9-1-1 Center are responsible for answering emergency and non-emergency calls for service 24 hours a day, 365 days a year and dispatches police, fre, EMS and law enforcement. The 9-1-1 Center employs a highly trained staf using the latest in technology in order to maintain our high commitment to public safety. It is our goal to provide a high level of customer service to the public and First Responders and maintain customer satisfaction at an extraordinary level. To investigate and develop a plan for single site 911 call processing and potential dispatch consolidation; To pursue a radio and telephone quality assurance program to coincide with our current protocol quality assurance program; To achieve and maintain answering 90% of all 911 calls within ten seconds and answer 95% of 911 calls within 20 seconds; To promote organizational changes in accordance with the DES career ladder to include active supervision and expense control in the 911 center. GOALS: To develop needs and implementation plan for Next Generation 911 (NG911);

DIVISION SUMMARY BY CHARACTER

DES Emergency Communications Center by Character

FY 22 Audited

FY 23 Audited

FY 24 Approved Budget

FY 25 Approved Budget

SALARIES AND WAGES

$6,903,081

$8,040,283

$10,002,180

$10,243,392

CONTRACTUAL SERVICES SUPPLIES AND MATERIALS

$338,283

$350,482

$892,000

$792,000

$19,579

$3,740

$7,000

$7,000

BUSINESS AND TRAVEL

$11,261

$39,154

$38,800

$78,800

CAPITAL OUTLAY MISCELLANEOUS

$4,568

$687

$0

$0

$0

$0

$7,714

$7,800

TOTAL

$7,276,772

$8,434,346

$10,947,694

$11,128,992

432