FY 25 Harford County Approved Operating Budget

Performance Measure 5: Miles between major mechanical failures (Demand Response / ADA) ABOUT THIS MEASURE: This is a metric is an industry standard used to rate System Reliability.

WHAT IS BEING DONE AND WHY IT IS IMPORTANT TO TRACK:

This metric helps analyze the health of the fleet and identify trends. Trends in breakdowns can be identified and addressed as preventive instead of more costly repairs. Monitoring this information leads to better fleet management for current fleet and is invaluable for selecting new vehicles. We meet weekly with the Fleet maintenance a vendor to review the status of the fleet and discuss the health of the fleet and necessary services.

FACTORS CONTRIBUTING TO CURRENT PERFORMANCE:

Harford Transit LINK is operating a significant portion of the fleet that has exceeded useful life (vehicle years and miles). The delays in replacing buses has increased the frequency and severity of the breakdowns contributing to this metric. We anticipate improvements with the arrival of 11 vehicles expected February-March 2025.

Performance Measure 6: Number of Preventable Safety Events (Fixed Route) ABOUT THIS MEASURE:

This measures the safety of the system and fixed route operations. This is also a contributing factor to system reliability and route delays as well as a riders impression of the service provided.

WHAT IS BEING DONE AND WHY IT IS IMPORTANT TO TRACK:

FACTORS CONTRIBUTING TO CURRENT PERFORMANCE: Performance Measure 7: Number of Preventable Safety Events (Demand Response / ADA) ABOUT THIS MEASURE: This measures the safety of the system and demand response operations. This is also a contributing factor to system reliability and route delays as well as a riders impression of the service provided. During FY24 we had more new associates operating buses in service. These new operators had a disproportionate percentage of the preventable accidents attributed to their new operating environment. We have modified their training programs if they have not operated larger vehicles in previous employment and start them in smaller buses to improve outcomes. Fortunately, the majority of these incidents have been minor in nature, including mirror strikes, curb strikes and end of night parking. Transit maintains logs for accidents, incidents and other non-specific activities on the demand service. This information is then shared in quarterly meetings with all associates during All Staff meetings to modify trends and address focus areas. Leadership conducts ride-a-longs with drivers in service to monitor and hold associates accountable. Post-accident training is conducted and documented with additional monitoring to ensure improvement. WHAT IS BEING DONE AND WHY IT IS IMPORTANT TO TRACK: Transit maintains logs for accidents, incidents and other non-specific activities on the routes. This information is then shared in quarterly meetings with all associates during All Staff meetings to modify trends and address focus areas. Leadership conducts ride-a-longs with drivers in service to monitor and hold associates accountable. Post-accident training is conducted and documented with additional monitoring to ensure improvement.

FACTORS CONTRIBUTING TO CURRENT PERFORMANCE:

The number, frequency and severity of preventable accidents in this service remains below the national average for this type of service. Senior drivers bid these routes and have more experience in this area. The operating environment of this service is a less urgent and there is more time built into these individual trips instead of having to maintain a fixed route schedule.

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