FY 26 Approved Operating Budget

Harford County Department of Housing & Community Services Transit

FY 2026 Performance Measure Report

Fiscal Responsibility - As a cornerstone of our county’s success, we will govern within our means to support our communities and expand economic opportunity. Reliable Infrastructure - Develop and deliver resilient, high-quality public services through projects and infrastructure that provide long-term economic, social, and environmental benefits. Vision: Harford County Government serves with the highest level of professionalism, collaboration, and innovation in public service. Mission: To govern with exceptional integrity, competence, transparency, and fiscal responsibility, to improve the quality of life for all Harford citizens. Alignment to Countywide Strategic Goals Effective Governance - Ensure Harford County Government functions efficiently, ethically, and for the benefit of its citizens. Emergency Response & Public Safety - Maintain public safety by funding and fostering collaboration among various agencies and stakeholders in emergency response and improve readiness and response through training, planning, and resource allocation. Education & Community Support - Aim to provide high-quality learning and experiences that foster the intellectual, social, physical, and emotional development of the community. Economic Prosperity - Enhance economic prosperity and security for individuals in Harford County.

Performance Measures

Actual FY 24 Actual FY 25 To-Date

Estimate FY 26

Change

1 - Number of Passenger Trips completed - FY 25 & FY 26 Forecast (Fixed Route) 2 - Number of Passenger Trips completed - FY 24 & FY 25 Forecast (Demand Response / ADA) 4 - Miles between major mechanical failures (Fixed Route 5 - Miles between major mechanical failures (Demand Response / ADA) 6 - Number of Preventable Safety Events (Fixed Route) 7 - Number of Preventable Safety Events (Demand Response / ADA) 8 - Vehicle Maintenance Expenses 3 - Total Passenger Trips completed (Fixed Route & Demand Response / ADA)

339,908

371,466

408,613

43,143

45,507

50,058

383,051

416,973

458,670

6,266

6,200

5,750

7,647

10,000

8,500

36

23

21

6

7

7

1,036,838

1,000,000

1,000,000

Performance Measure 1: Number of Passenger Trips completed - FY 24 & FY 25 Forecast (Fixed Route) ABOUT THIS MEASURE: Total system ridership increased an estimated 9% in FY 25 vs FY 24. We expect continued growth of 10% forecasted in FY 2026. This year over year growth continues without adding service, a testament to our customer service. We expect growth due to in-person classes at the Harford Community College and the use of bulk Token Transit passes accessible to all riders. WHAT IS BEING DONE AND WHY IT IS IMPORTANT TO TRACK: It is critical to track, grow and report ridership under the new MTA funding methodology. System performance is one metric in the funding allocation methodology. Passenger trips completed equate to stable or increased funding annually. We continue to market the fixed routes which are a more economical service to provide, offering all day and bulk passes to maximize the use. Addressing new growth and stop requests, we implemented QR codes for passengers to stop requests while

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