FY 26 Approved Operating Budget

Harford County Office of Infomration & Communications Technology FY 2026 Performance Measure Report

Fiscal Responsibility - As a cornerstone of our county’s success, we will govern within our means to support our communities and expand economic opportunity. Reliable Infrastructure - Develop and deliver resilient, high-quality public services through projects and infrastructure that provide long-term economic, social, and environmental benefits. Vision: Harford County Government serves with the highest level of professionalism, collaboration, and innovation in public service. Mission: To govern with exceptional integrity, competence, transparency, and fiscal responsibility, to improve the quality of life for all Harford citizens. Alignment to Countywide Strategic Goals Effective Governance - Ensure Harford County Government functions efficiently, ethically, and for the benefit of its citizens. Emergency Response & Public Safety - Maintain public safety by funding and fostering collaboration among various agencies and stakeholders in emergency response and improve readiness and response through training, planning, and resource allocation. Education & Community Support - Aim to provide high-quality learning and experiences that foster the intellectual, social, physical, and emotional development of the community. Economic Prosperity - Enhance economic prosperity and security for individuals in Harford County.

Performance Measures

Actual FY 24 Actual FY 25 To-Date

Estimate FY 26

Change

1 - Think Big active broadband customers

827

1015

1315

2 - Number of Harford County Public School buildings on the County VoIP system 3 - Additional Miles of HMAN fiber installed 4 - Number of aging applications to be replaced or upgraded 5 - Number of projects to improve Cyber Security Posture

41

54

55

35

43

20

7

7

10

5

5

9

6 - County Average Phish Prone percentage - 10% below industry standard for government agencies Performance Measure 1: Think Big active broadband customers

3.90%

9.90%

ABOUT THIS MEASURE:

This measure tracks the number of Rural Broadband customers activated using County Funds, State Grants, Federal Grants, and ISP investment into the County.

WHAT IS BEING DONE AND WHY IT IS IMPORTANT TO TRACK:

The Public/Private Partnership with the County and ISPs are building the fiber infrastructure that will be used to provide Broadband Service to the rural areas of Harford County.

FACTORS CONTRIBUTING TO CURRENT PERFORMANCE:

Funding and acquiring Access Agreements signed by the property owners allowing the County to install fiber infrastructure.

Performance Measure 2: Number of Harford County Public School buildings on the County VoIP system

ABOUT THIS MEASURE:

This measure tracks the number of HCPS buildings connected to the County VoIP system.

WHAT IS BEING DONE AND WHY IT IS IMPORTANT TO TRACK:

113