FY 27 Proposed Operating Budget

DEPARTMENT OF EMERGENCY SERVICES Emergency Communications Center Cost Center 222100

ORIGIN & PURPOSE: Employees of the 9-1-1 Center are responsible for answering emergency and non emergency calls for service 24 hours a day, 365 days a year and dispatches police, fire, EMS and law enforcement. The 9-1-1 Center employs a highly trained staff using the latest in technology in order to maintain our high commitment to public safety. It is our goal to provide a high level of customer service to the public and First Responders and maintain customer satisfaction at an extraordinary level. GOALS: To develop needs and implementation plan for Next Generation 911 (NG911); To investigate and develop a plan for single site 911 call processing and potential dispatch consolidation; To pursue a radio and telephone quality assurance program to coincide with our current protocol quality assurance program; To achieve and maintain answering 90% of all 911 calls within ten seconds and answer 95% of 911 calls within 20 seconds; To promote organizational changes in accordance with the DES career ladder to include active supervision and expense control in the 911 center.

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