FY 23 Approved Budget Book

OFFICE OF INFORMATION & COMMUNICATION TECHNOLOGY OBJECTIVES & PERFORMANCE MEASURES

Department Goal Implement innovative and cost effective IT based solutions that will enhance the citizen/user experience, streamline access to County services, improve customer service, and reduce cost. Department Objective Build strategic partnerships with vendors and customers that will enhance the citizen/ user online experience. Implement new technology and user training to protect the IT infrastructure and promote a culture of security awareness. Partner with Think Big to provide high speed Internet to the unserved areas of Harford County. Measure Actual 2020 Actual 2021 Actual 2022 Estimated 2023 Input: Dollars allocated $10,508,033 $10,364,679 $12,828,255 $13,627,811 Number of staff 23 27 27 25 Output: Computers maintained 1,300 1,500 1,500 1,500 Enterprise Apps moved to Cloud (Kronos, Water and Sewer billing, EnerGov) 3 3 3 Provide resources and support for a mobile work force with VPN and VDI solutions 500 500 500 Implement Security EA, Next Gen Firewall Technology, and CORE Switches 1,400,000 1,400,000 1,400,000 Implement separate and secure network DES 900,000 900,000 900,000 Partner with new Service Desk Vendor 140,000 140,000 140,000 Outcome: Maintain modern technology (computers 3 years and newer) 2.5 2.5 2.5 2.5 Update software: Financial and Budget Software replaced by ERP and Open Gov OpenGov and Workday OpenGov and Workday OpenGov and Workday OpenGov and Workday

Improve Security and Accessibility by moving Energov and ERP to the Cloud and continuing to educate employees on Cyber Security

Energov, Workday, Opengov

Energov, Workday, Opengov

Energov, Workday, Opengov

Energov, Workday, Opengov

Explanation and Analysis of Performance Measures ICT continues making investments into innovative and cost effective technology solutions that provides a resilient, robust, redundant, and secure networks infrastructure that enhances the digital experience and expands online access to County Resources and Services.

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