FY 24 APPROVED OPERATING BUDGET

Harford County Department of Community Services Office on Aging FY 2024 Performance Measure Report

Vision: Harford County Government serves with the highest levels of professionalism, collaboration, and innovation in public service. Mission: To govern with integrity, competency, and efficiency, improving the quality of life for all Harford countians Alignment to Countywide Strategic Goals Honest Government - Doing what is right on behalf of the citizens we serve. Fiscal Responsibility - Managing taxpayer funds responsibly, efficiently, and effectively; governing within our means. Strong Families - Building & maintaining public infrastructure and facilities; promoting open space and protecting our environment. Public Safety - Preparing for emergencies, deploying first responders on-time to every part of our County, mitigating disasters, and supporting law enforcement Excellence in Education - Investing in the classroom; focusing on student achievement; creating quality employment and intern opportunities

Economic Prosperity - Attracting and retaining high quality business and meaningful jobs.

Performance Measures

Actual FY 22 Actual FY 23 Estimate FY 24 Change $1,714,927 $1,950,051 $1,950,051 54,950 79,543 80,000 NEW

1 - Funds from grants utilized 2 - Number of responses to requests for senior services 3-Implement Apricot software system to manage client records, track data and complete reports.

Performance Measure 1: Funds from grants utilized

ABOUT THIS MEASURE:

This measure reflects our grant allocated funding that allows us to expand upon what received funding to do under th C t' ll ti

WHAT IS BEING DONE AND WHY IT IS IMPORTANT TO TRACK:

These funds support case management, guardianship, center operations, senior care services and many other aspects of our agency's services and operations

FACTORS CONTRIBUTING TO CURRENT PERFORMANCE:

Funding is at a higher level due to Federal Emergency funds related to COVID which will end in FY24

Performance Measure 2: Number of responses to requests for senior services ABOUT THIS MEASURE: This number reflects the volume of requests for assistance we receive from the community

WHAT IS BEING DONE AND WHY IT IS IMPORTANT TO TRACK:

Every call,and email request must be triaged and referred to the appropriate staff person or agency

FACTORS CONTRIBUTING TO CURRENT PERFORMANCE:

Numerous factors contribute to an increase in requests incluidng increasing demographics and economic hardship

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