FY 24 APPROVED OPERATING BUDGET

Harford County Department of Information & Communication Technology FY 2024 Performance Measure Report

Vision: Harford County Government serves with the highest levels of professionalism, collaboration, and innovation in public service. Mission: To govern with integrity, competency, and efficiency, improving the quality of life for all Harford countians Alignment to Countywide Strategic Goals Honest Government - Doing what is right on behalf of the citizens we serve. Fiscal Responsibility - Managing taxpayer funds responsibly, efficiently, and effectively; governing within our means. Strong Families - Building & maintaining public infrastructure and facilities; promoting open space and protecting our environment. Public Safety - Preparing for emergencies, deploying first responders on-time to every part of our County, mitigating disasters, and supporting law enforcement Excellence in Education - Investing in the classroom; focusing on student achievement; creating quality employment and intern opportunities Economic Prosperity - Attracting and retaining high quality business and meaningful jobs.

Performance Measures

Actual FY 22 Actual FY 23 Estimate FY 24 Change 100 500 900 5 23 42

1 - Think Big active broadband customers

3 - Additional number of HMAN miles of fiber installed 4 - Number of aging applications/software that need to be replaced/upgraded 5 - Expansions to make use of existing applications/software 6 - Technology refresh cycle of replacement in years (Departments, GIS, HMAN) 2 - Total Harford County Public School buildings added to the County VoIP system 7 - Number of projects to improve Cyber Security Posture

56

38

60

9

7

7

4

2

3

3

3

5

N/A

N/A

5

Performance Measure 1: Think Big active broadband customers

ABOUT THIS MEASURE: This measure tracks the number of Rural Broadband customers activated by Think Big. WHAT IS BEING DONE AND WHY IT IS IMPORTANT TO TRACK:

The Public/Private Partnership with the County and Think Big is building the fiber infrastructure that will be used to provide Broadband Service to the rural areas of Harford County.

FACTORS CONTRIBUTING TO CURRENT PERFORMANCE:

Getting Access Agreements signed by the property owners allowing the County to install the fiber infrastructure.

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