FY 25 Harford County Government Proposed Operating Budget

DEPARTMENT OF EMERGENCY SERVICES Emergency Communications Center Cost Center 222100

ORIGIN/PURPOSE: Employees of the 9-1-1 Center are responsible for answering emergency and non-emergency calls for service 24 hours a day, 365 days a year and dispatches police, fre, EMS and law enforcement. The 9-1-1 Center employs a highly trained staf using the latest in technology in order to maintain our high commitment to public safety. It is our goal to provide a high level of customer service to the public and First Responders and maintain customer satisfaction at an extraordinary level. FY 25 GOALS: TO DEVELOP NEEDS AND IMPLEMENTATION PLAN FOR NEXT GENERATION 911 (NG911); TO INVESTIGATE AND DEVELOP A PLAN FOR SINGLE SITE 911 CALL PROCESSING AND POTENTIAL DISPATCH CONSOLIDATION; TO PURSUE A RADIO AND TELEPHONE QUALITY ASSURANCE PROGRAM TO COINCIDE WITH OUR CURRENT PROTOCOL QUALITY ASSURANCE PROGRAM; TO ACHIEVE AND MAINTAIN ANSWERING 90% OF ALL 911 CALLS WITHIN TEN SECONDS AND ANSWER 95% OF 911 CALLS WITHIN 20 SECONDS; TO PROMOTE ORGANIZATIONAL CHANGES IN ACCORDANCE WITH THE DES CAREER LADDER TO INCLUDE ACTIVE SUPERVISION AND EXPENSE CONTROL IN THE 911 CENTER.

DIVISION SUMMARY BY CHARACTER

DES Emergency Communications Center by Character FY 22 Audited

FY 23 Audited

FY 24 Approved Budget

FY 25 Proposed Budget

SALARIES AND WAGES CONTRACTUAL SERVICES SUPPLIES AND MATERIALS BUSINESS AND TRAVEL

$6,903,081

$8,040,283

$10,002,180

$10,243,392

$338,283 $19,579 $11,261

$350,482

$892,000

$792,000

$3,740

$7,000

$7,000

$39,154

$38,800

$78,800

CAPITAL OUTLAY MISCELLANEOUS

$4,568

$687

$0

$0

$0

$0

$7,714

$7,800

TOTAL

$7,276,772

$8,434,346

$10,947,694

$11,128,992

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