FY 26 Approved Operating Budget

DEPARTMENT OF EMERGENCY SERVICES

Emergency Communications Center Cost Center 222100

ORIGIN & PURPOSE : Employees of the 9 - 1 - 1 Center are responsible for answering emergency and non - emergency calls for service 24 hours a day , 365 days a year and dispatches police , fi re , EMS and law enforcement . The 9 - 1 - 1 Center employs a highly trained sta ff using the latest in technology in order to maintain our high commitment to public safety . It is our goal to provide a high level of customer service to the public and First Responders and maintain customer satisfaction at an extraordinary level .

GOALS : To develop needs and implementation plan for Next Generation 911 ( NG911 );

To investigate and develop a plan for single site 911 call processing and potential dispatch consolidation ; To pursue a radio and telephone quality assurance program to coincide with our current protocol quality assurance program ; To achieve and maintain answering 90 % of all 911 calls within ten seconds and answer 95 % of 911 calls within 20 seconds ; To promote organizational changes in accordance with the DES career ladder to include active supervision and expense control in the 911 center .

DIVISION SUMMARY BY CHARACTER

DES Emergency Communications Center by Character

FY 23 Audited

FY 24 Audited

FY 25 Approved Budget

FY 26 Approved Budget

SALARIES AND WAGES

$8,040,283

$9,156,362

$10,243,392

$11,200,472

CONTRACTUAL SERVICES

$350,482

$297,109

$792,000

$485,750

SUPPLIES AND MATERIALS

$3,740

$1,113

$7,000

$12,500

BUSINESS AND TRAVEL

$39,154

$43,661

$78,800

$73,800

CAPITAL OUTLAY

$687

$0

$0

$0

MISCELLANEOUS

$0

$0

$7,800

$7,800

$8,434,346

$9,498,245

$11,128,992

$11,780,322

TOTAL

420