FY 26 Approved Operating Budget

Harford County Department of Department of Emergency Services Communications Division FY 2026 Performance Measure Report

Fiscal Responsibility - As a cornerstone of our county’s success, we will govern within our means to support our communities and expand economic opportunity. Reliable Infrastructure - Develop and deliver resilient, high-quality public services through projects and infrastructure that provide long-term economic, social, and environmental benefits. Vision: Harford County Government serves with the highest level of professionalism, collaboration, and innovation in public service. Mission: To govern with exceptional integrity, competence, transparency, and fiscal responsibility, to improve the quality of life for all Harford citizens. Alignment to Countywide Strategic Goals Effective Governance - Ensure Harford County Government functions efficiently, ethically, and for the benefit of its citizens. Emergency Response & Public Safety - Maintain public safety by funding and fostering collaboration among various agencies and stakeholders in emergency response and improve readiness and response through training, planning, and resource allocation. Education & Community Support - Aim to provide high-quality learning and experiences that foster the intellectual, social, physical, and emotional development of the community. Economic Prosperity - Enhance economic prosperity and security for individuals in Harford County.

Performance Measures

Actual FY 24 Actual FY 25 To-Date

Estimate FY 26

Change

1- Number of phone calls received on public numbers into the 9-1-1 Center 2- Number of inbound phone calls from the 9-1-1 Center 3- Average supervisor to employee ratio 4- Total Overtime compared to budget 5- Staff Hours in a 24 hour period 6 - Percentage of 9-1-1 calls answered in 10 seconds or less. 7 - Average speed of answer for 9-1-1 calls

64,109

65,116

66,000

101,169

99,638

105,000

1 to 8

1 to 7

1 to 8

$200,997

$188,654

$100,000

296

296

320

97.2%

98.1%

98.0%

5 Seconds

5 Seconds

5 Seconds

Performance Measure 1: Number of phone calls received on public numbers into the 9-1-1 Center ABOUT THIS MEASURE:

Number of calls received from the public

WHAT IS BEING DONE AND WHY IT IS IMPORTANT TO TRACK:

Ensure there are adequate staff in the 9-1-1 center to answer phone calls within established standards

FACTORS CONTRIBUTING TO CURRENT PERFORMANCE:

High visibility incidents and initiatives encouraging residents to report suspicious activity

Performance Measure 2: Number of outbound phone calls from the 9-1-1 Center ABOUT THIS MEASURE: Number of outbound phone calls from the 9-1-1 center related to requests for notification by field personnel and other process

WHAT IS BEING DONE AND WHY IT IS IMPORTANT TO TRACK:

69