FY 26 Approved Operating Budget

Ensuring there are adequate staff to make requested notifications in a timely manner

FACTORS CONTRIBUTING TO CURRENT PERFORMANCE:

Acuity of incidents

Performance Measure 3: Average supervisor to employee ratio ABOUT THIS MEASURE:

Effective Supervision

WHAT IS BEING DONE AND WHY IT IS IMPORTANT TO TRACK:

As staffing fluctuates and grows, this ensures that each staff member has accessible supervision when needed

FACTORS CONTRIBUTING TO CURRENT PERFORMANCE: Staffing growth and consolidation of public safety dispatch agencies

Performance Measure 4: Overtime Difference ABOUT THIS MEASURE: Overtime expense related to authorized.

WHAT IS BEING DONE AND WHY IT IS IMPORTANT TO TRACK:

Overtime is necessary to properly staff the positions required to provide adequate public safety dispatch and 9-1-1 call taking

FACTORS CONTRIBUTING TO CURRENT PERFORMANCE: Reduced staffing, increase in leave usage, special details Performance Measure 5: Staff Hours in a 24 hour period ABOUT THIS MEASURE:

Number of staff hours worked in a 24 hour period to staff required positions. In FY26 we will be adding supervisory posiotions into the total count.

WHAT IS BEING DONE AND WHY IT IS IMPORTANT TO TRACK:

9-1-1 center growth is occurring and it is necessary to monitor staffing levels needed to provide services

FACTORS CONTRIBUTING TO CURRENT PERFORMANCE: Increase in dispatch services for town agencies

Performance Measure 6: Percentage of 9-1-1 calls answered in 10 seconds or less. ABOUT THIS MEASURE:

This measure specifically focuses on the share of calls that receive efficent service and care by the 9-1-1 Center employees.

WHAT IS BEING DONE AND WHY IT IS IMPORTANT TO TRACK: It is necessary to monitor to ensure calls are being answered within established standards.

FACTORS CONTRIBUTING TO CURRENT PERFORMANCE:

Minimum staffing levels during shifts and agile resource allocation when calls are left in queue.

Performance Measure 7: Average speed of answer for 9-1-1 calls ABOUT THIS MEASURE:

This measure reviews the average level of service the public recevies when calling the 9-1-1 Center.

WHAT IS BEING DONE AND WHY IT IS IMPORTANT TO TRACK: To maintain compliance with the established standards. FACTORS CONTRIBUTING TO CURRENT PERFORMANCE: Call volume, staffing levels and composition of staff. (calltakers, dispatchers)

70