FY 26 Approved Operating Budget

Harford County Department of Emergency Services EMS Division FY 2026 Performance Measure Report

Emergency Response & Public Safety - Maintain public safety by funding and fostering collaboration among various agencies and stakeholders in emergency response and improve readiness and response through training, planning, and resource allocation. Education & Community Support - Aim to provide high-quality learning and experiences that foster the intellectual, social, physical, and emotional development of the community. Economic Prosperity - Enhance economic prosperity and security for individuals in Harford County. Fiscal Responsibility - As a cornerstone of our county’s success, we will govern within our means to support our communities and expand economic opportunity. Reliable Infrastructure - Develop and deliver resilient, high-quality public services through projects and infrastructure that provide long-term economic, social, and environmental benefits. Vision: Harford County Government serves with the highest level of professionalism, collaboration, and innovation in public service. Mission: To govern with exceptional integrity, competence, transparency, and fiscal responsibility, to improve the quality of life for all Harford citizens. Alignment to Countywide Strategic Goals Effective Governance - Ensure Harford County Government functions efficiently, ethically, and for the benefit of its citizens.

Performance Measures

Actual FY 24 Actual FY 25 To Date

Estimate FY 26

Change

1 - Monitoring Retention Rates of Employees

147

136

141

1 Min. 13 Seconds $661,307

2 - Response Rates of EMS units

1 Min 10 Seconds 1 Min 10 Seconds

3 - Tracking Supply Usage 4 - Countywide EMS Dispatch to on scene average time (minutes)- Overall 5 - Number of EMT's enrolled in Paramedic training program

$939,334

$1,020,000

8:09

8:00

8:00

16

14

5

Performance Measure 1: Monitoring Retention Rates of Employees ABOUT THIS MEASURE:

Monitor retention rates of employees.

WHAT IS BEING DONE AND WHY IT IS IMPORTANT TO TRACK:

FACTORS CONTRIBUTING TO CURRENT PERFORMANCE: Our turnover rate helps by forecasting hiring personnel in the years to come. This key metric helps gauge employees satisfaction and see if they see value in staying with Harford County DES. If we notice a low retention rate this can indicate disconnect with employees satisfaction. Monitoring retention rate is crucial to workforce performance. We are ensuring compliance with a minimum staffing level of two clinicians per unit along with management staff. Provides staffing stability and consistency in service delivery. This allows employees to become experts in the field, while navigating their jurisdiction with ease. As far as a quality standpoint, employees are trained within the department allowing consistency on knowledge and education. Retention rates are also important to reduce onboarding cost, resource depletion in regards to orientation.

Performance Measure 2: Response Rates of EMS units ABOUT THIS MEASURE:

Response rates of EMS units to ensure appropriate protection of Harford County citizens.

71