FY 26 Approved Operating Budget

This number reflects the volume of requests for assistance we receive from the community.

WHAT IS BEING DONE AND WHY IT IS IMPORTANT TO TRACK:

Every call and email request must be triaged and referred to the appropriate staff person or agency.

FACTORS CONTRIBUTING TO CURRENT PERFORMANCE:

Numerous factors contribute to an increase in requests includIng increasing demographics and economic hardship.

Performance Measure 3: Implement Apricot software system to manage client records, track data

ABOUT THIS MEASURE:

We have developed, designed and implementated of a new software system for case and data management. We are now fully implemented for primary programs but will be expanding utilization of the system into new program areas in the new fiscal year.

WHAT IS BEING DONE AND WHY IT IS IMPORTANT TO TRACK:

Software is fully implemented for primary programs. We are now beginning to onboard tracking of other programs such as health promotion and nutrition.

FACTORS CONTRIBUTING TO CURRENT PERFORMANCE:

This software provides electronic client files and an underlying data collection system, improving efficiency and accuracy of our data.

Performance Measure 4: ABOUT THIS MEASURE:

This measure reflects results of customer satisfaction surveys.

WHAT IS BEING DONE AND WHY IT IS IMPORTANT TO TRACK:

Surveys are completed annually so programs can be evaluated and adjusted to meet customer needs.

FACTORS CONTRIBUTING TO CURRENT PERFORMANCE:

New measure

Performance Measure 5: ABOUT THIS MEASURE:

This count represents unduplicated number of people served under Older American Act programs.

WHAT IS BEING DONE AND WHY IT IS IMPORTANT TO TRACK:

This number reflects the number of people served under nutrition, health promotion, supportive services and legal aid services. These numbers reflect critical interventions with older adults and data is required for our Federal funding.

FACTORS CONTRIBUTING TO CURRENT PERFORMANCE:

New measure

Performance Measure 6: ABOUT THIS MEASURE:

WHAT IS BEING DONE AND WHY IT IS IMPORTANT TO TRACK:

FACTORS CONTRIBUTING TO CURRENT PERFORMANCE:

Performance Measure 7: ABOUT THIS MEASURE:

98