FY 26 Proposed Operating Budget Book

DEPARTMENT OF EMERGENCY SERVICES Emergency Communications Center Cost Center 222100

ORIGIN & PURPOSE: Employees of the 9-1-1 Center are responsible for answering emergency and non-emergency calls for service 24 hours a day, 365 days a year and dispatches police, fire, EMS and law enforcement. The 9-1-1 Center employs a highly trained staff using the latest in technology in order to maintain our high commitment to public safety. It is our goal to provide a high level of customer service to the public and First Responders and maintain customer satisfaction at an extraordinary level. To investigate and develop a plan for single site 911 call processing and potential dispatch consolidation; To pursue a radio and telephone quality assurance program to coincide with our current protocol quality assurance program; To achieve and maintain answering 90% of all 911 calls within ten seconds and answer 95% of 911 calls within 20 seconds; To promote organizational changes in accordance with the DES career ladder to include active supervision and expense control in the 911 center. GOALS: To develop needs and implementation plan for Next Generation 911 (NG911);

DIVISION SUMMARY BY CHARACTER

DES Emergency Communications Center by Character

FY 23 Audited

FY 24 Audited

FY 25 Approved Budget

FY 26 Proposed Budget

SALARIES AND WAGES

$8,040,283

$9,156,362

$10,243,392

$11,200,472

CONTRACTUAL SERVICES SUPPLIES AND MATERIALS

$350,482

$297,109

$792,000

$485,750

$3,740

$1,113

$7,000

$12,500

BUSINESS AND TRAVEL

$39,154

$43,661

$78,800

$73,800

CAPITAL OUTLAY MISCELLANEOUS

$687

$0

$0

$0

$0

$0

$7,800

$7,800

TOTAL

$8,434,346

$9,498,245

$11,128,992

$11,780,322

328