FY 23 Approved Budget Book

PLANNING & ZONING - CURRENT PLANNING DIVISION OBJECTIVES & PERFORMANCE MEASURES

Department Goals To provide quality customer service; To implement Harford Next Department Objective To maintain a response time of 4 days or less from initial zoning enforcement complaint to initial inspection; and to maintain a response time of 30 working days or less to written inquiries and /or requests for information as requested for current planning issues. County Goal(s) Supported I. Fiscal Balance and Efficiency III. Strengthen our Communities V. Building Economic Vitality

Estimated 2023

Measure

Actual 2020 Actual 2021 Budget 2022

Input: Dollars allocated/expended

$1,927,797 $1,809,343 $2,160,815 $2,429,521

Number of staff

21

21

19

19

Output: Number of new zoning enforcement cases

593

509

600

525

Amount of staff dollars spent per zoning inspection case Average number of days to respond to each zoning case Number of new zoning enforcement cases resolved Number of new zoning enforcement cases resulting in court action Number of written requests for information (Permits, Dev. Review)

$3,251

$3,555 2 days

$3,601 4 days

$4,628 3 days

n/a

564

474

550

500

0

0

0

0

595

246

270

300

Amount of staff dollars spent per informational request

$3,240 4 days

$7,355 2 days

$8,003 3 days

$8,098 3 days

Average number of days to respond to each informational request

Outcome: Percent of new zoning inspection cases receiving a response within the target time

n/a

100%

90% 92% 92%

95% 95% 95%

Percent of new zoning enforcement cases resolved

95% 95%

93% 93%

Percent of new zoning enforcement cases resolved without court action Percent of written inquiries/requests for information fulfilled within 30 days

100%

100%

100%

100%

*FY 21 actuals are lower due to COVID-19 Explanation and Analysis of Performance Measures By tracking the number of working days required to perform initial inspection of property after receiving inquiry/complaint, and the number of working days to respond to requests for information in Current Planning, we maintain an efficient process.

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