FY 23 Approved Budget Book

PLANNING & ZONING - COMPREHENSIVE PLANNING DIVISION OBJECTIVE & PERFORMANCE MEASURES

Department Goals To provide quality customer service; To implement Harford Next

Department Objective To maintain a response time of 5 working days or less to written inquiries and/or requests for information regarding comprehensive planning issues.

County Goal(s) Supported I. Fiscal Balance and Efficiency III. Strengthen our Communities V. Building Economic Vitality

Measure

Actual 2020

Actual 2021

Budget 2022 Estimated 2023

Input: Dollars allocated/expended

$1,032,855

$1,222,490

$1,305,119

$1,616,906

Number of staff

12

12

14

14

Output: Number of written inquiries / requests for information

1,031

925

303

500

Amount of staff dollars spent per inquiry / request

$1,002

$1,322

$4,307

$3,234

Average number of days to respond to each inquiry / request

1

1

1

1

Outcome:

Percent of inquiries / requests responded to within the 5 day goal

99%

99%

99%

100%

Explanation and Analysis of Performance Measures By keeping the number of working days required to respond to informational request at 5 or less, we maintain an efficient process in Comprehensive Planning. (this does not include technical analysis or study work)

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